4.4.2.How to manage tickets?
1. Tickets can be found under Track in the main menu.
2. To create a ticket, click ‘+’
3. Fill in all the details and then click ‘Add’.
NOTE: You can also add attachments to your ticket.
4. You can assign a User for the ticket as follows:
5. You can Mark a ticket as Open, In Progress, Answered or Closed by click on the more icon.